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:Questions & Answers:
Q:
What is your return policy?
Q:
What if my package arrived damaged?
Q:
What length should I trim the wick to?
Q:
How long should I burn my container candle?
Q:
How do I burn a votive?
Q: What is a
floret™?
Q: What is your return policy?
A: Due to the fact that each
candle is customized, all sales are final. Unless shipped by
error on our part, our merchandise is not returnable under any
circumstances.
Q: What if my package arrived
damaged?
A: If your package does not
arrive in suitable condition, don't accept it from the carrier.
If there is any damage or breakage, contact the delivery service
immediately. All of our packages leave our production facility
in good condition. Our responsibility for the package stops upon
delivery to the carrier. In addition, you also need to receive a
claim number from the delivery service.
Q: What length should I trim the wick to?
A: Before lighting, trim your wick to ¼".
Q: How long should I burn my container
candle?
A: To use a container candle to its
fullest, allow the candle to burn until the melt pool reaches
the sides of the jar.
Q: How do I burn a votive?
A: Votives are not pillar candles. They
are meant to liquefy as they burn so they must be in an
appropriate votive container. In other words, the votive must be
in a container that entirely covers the candle.
Q: What is a floret™?
A: A floret is a scented, colored piece
of wax that as it melts, scents your room. It is a nice
alternative for someone who is not allowed to light a candle.
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